No Home Internet connection and No answers past 30 hours

RichardMtl

Hi, since I opened a ticket/complaint on january 12th 10am, there was no update received since then. Only email I had was "maintenance team work on it" at 12pm yesterday. Today, january 13th 6pm, no updates on the issue. Anyone else faced the same situation ? I live in ville saint-laurent (Montreal).

Really frustrating with this low & unresponsive customer service.

elena code xzi4t

Did you try to chat with the support? https://fizz.ca/en/support

Whizz

Hello RichardMtl,
We are sorry to hear about the situation encountered with your internet services. 
After making the necessary verifications into our tools we noticed that your home internet plan is active, signals optimal and there is no maintenance work being done in your area. 
We noticed that you discussed with the customer service agents and they provided you some manipulations for resolving your issues. 
Did you make the factory reset as they suggested? 
In case the issue is persisting, please reach back our online customer services and they will assist you further. 
You can use this link for help: https://fizz.ca/en/support 
Thank you for understanding. 
Have a great day. 
-Lavinia, Community Moderator