Subscribed channels not listed and how do I access the guide?

svey
svey Posts: 5 ✭
edited January 14 in TV
I have a Sony Bravia with Google TV. While I can see some of the channels that I have subscribed to, I don't see anything past 322.

My TV is up-to-date, my Fizz app has been removed and reinstalled but the situation persists.

What should I do next?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭

    Hi @svey

    Check if you have filter the data, on the Guide session click on the 3 horizontal lines

  • svey
    svey Posts: 5 ✭
    > @elena code xzi4t said:
    > Hi @svey
    > Check if you have filter the data, on the Guide session click on the 3 horizontal lines

    I had read about the filter before posting. I have no filter preventing me from seeing those channels.
  • svey
    svey Posts: 5 ✭
    Tx for the suggestion. I had already read about that in a previous post. I have no filter.
  • Whizz
    Whizz Posts: 23,828 admin

    Hello svey,
    We are sorry to hear about the situation encountered with your TV plan from Fizz. 
    Please try to make sure that the location of your device is set as "Canada" and then try again to install the Fizz TV application, to make sure that you are having the latest version. 
    Also, if possible, test with a different device, compatible, from this link: https://fizz.ca/en/faq/how-connect-device-view-my-tv-content in order to see if the same channels will not work. 
    In case there will not be improvements,  you can contact our online customer service agents and they will gladly assist you. 
    For doing this, you can open this link: https://fizz.ca/en/support 
    Thank you for understanding. 
    Have a great day. 
    -Lavinia, Community Moderator 

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