I got charged for non-returned modem. Support does not answer my questions.

AlexBca
AlexBca Posts: 2 ✭✭
edited January 5 in Internet

I sent modem back on Nov 25 and according to Canada Post tracking it was returned on Dec 19. But today I see charges on my account for non-returned modem. Trying to contact support via chat, and its already 1hr waiting for answer.

Need to resolve this issue today, or I will call my bank and report fraud.

Any other way (maybe phone #) to contact with support?

Best Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,368 ✭✭
    edited January 3 Answer ✓

    Hi @AlexBca

    Contact the support and they will solve the problem https://fizz.ca/en/support , Fizz doesn't have a telephone support only online.

    Be patient it can take some time

    You can also open a ticket from your account my settings → resolve an issue

  • Oli 64JKA
    Oli 64JKA Posts: 6,768 ✭✭
    edited January 3 Answer ✓

    It might take more then 1 hour the support team is buzy since its the holiday. There's no phone number you can call fizz support is only online.

Answers

  • Whizz
    Whizz Posts: 23,638 admin

    Hello AlexBca,
    I'm sorry to hear about the unexpected charge for the non-returned modem and the frustration with the support responses.
    However, I'm pleased to inform you that the issue has now been resolved and you have been refunded.
    Thank you for your patience throughout this process.
    If you have any further questions or need additional assistance, please feel free to reach out.
    Have a nice day.
    -Mihai, Community Moderator 

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