Why is the outage not showing up anywhere? Gatineau.
There is a Videotron internet outage in Gatineau. This naturally affects Fizz.
The outage has been going on for most of the day. At least since 6 am. It's now almost 5pm.
I wasted my time troubleshooting and trying to get a technician here, only to realize there was an outage by going to the Videotron website of all places.
Why is this information not on the Fizz website? When will the internet come back? Can Fizz make up for this somehow?
Answers
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I dont know why fizz doesnt show outages. The article is in french but it said there's an outage due to vandalism and that it should be back in a few hours.
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They said it would be back "in a few hours" hours ago.
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Hi
There is an outage , fizz didn't update their status they was suppose to do it since they have a page for this
They said couple of hours, but that was an estimation
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Fizz is probably trying to improve their outage status page, They used to use it but stopped doing it I don't know why
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It was an estimation it can take more time.
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It's taking them 12 hours more than expected.
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I completely agree!
I'm in the Aylmer area (J9J2A5), and I've been without internet since 6 am as well. I wasted three hours with Fizz support between 11 am and 2 pm, rebooting my modem, resetting everything, and going through the same troubleshooting steps repeatedly. They initially suggested sending a technician (with the possibility of charging $60 if the issue was on my end), but after pressing further, they finally admitted there were ongoing works in the area.
It’s frustrating that we have to check Videotron’s site to get any real updates. Fizz really should do a better job at communicating outages directly to customers. A simple status page or notification would save so much hassle.
If anyone hears about when the outage is expected to be resolved, please share! This is getting ridiculous.1 -
@Zadox These are not official sources but on Facebook pages linked to Videotron Gatineau Aylmer users say their services have returned to normal since Videotron hoped to resolve everything before 8 p.m.
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Hope they can solve the issue soon.
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Hello brainwash
Thank you for bringing this to our attention.
We apologize for the inconvenience caused by the outage in Gatineau and the lack of updates on our status page.
I'm happy to inform you that the situation has now been resolved, and our services are fully functional again.
We understand how frustrating it can be to experience an outage without any information, and we're working to improve our communication in such scenarios.
Thank you for your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out.
Have a nice day and happy new year.
-Mihai, Community Moderator0
