No Data
Fizzwasmistake95
Posts: 2 ✭
Here’s a scathing review draft for your situation:
I cannot express how deeply disappointed and frustrated I am with Fizz Mobile. For over a WEEK now, I have been without functional phone service—a basic necessity—and my repeated attempts to resolve the issue have been met with nothing but empty prompts and endless runarounds.
Every single agent I’ve spoken to has asked me to follow the same troubleshooting steps, which I’ve done meticulously, over and over again, to no avail. Despite spending countless HOURS of my time trying to get this resolved, I’m still left without service. And then, as if to add insult to injury, I receive an email asking me to provide details about the issue and the exact time it started. Are you serious? This is the level of “support” I get for what should be a simple issue?
This all started because I wanted to upgrade my data plan. Instead, I’ve been punished for trusting Fizz with my mobile service. The lack of accountability, the lack of resolution, and the sheer incompetence of your support system have cost me significant time, energy, and inconvenience.
If I could give zero stars, I would. Avoid Fizz Mobile at all costs—no amount of savings or promotional deals can justify the absolute nightmare of being left stranded without service and without proper support.
I cannot express how deeply disappointed and frustrated I am with Fizz Mobile. For over a WEEK now, I have been without functional phone service—a basic necessity—and my repeated attempts to resolve the issue have been met with nothing but empty prompts and endless runarounds.
Every single agent I’ve spoken to has asked me to follow the same troubleshooting steps, which I’ve done meticulously, over and over again, to no avail. Despite spending countless HOURS of my time trying to get this resolved, I’m still left without service. And then, as if to add insult to injury, I receive an email asking me to provide details about the issue and the exact time it started. Are you serious? This is the level of “support” I get for what should be a simple issue?
This all started because I wanted to upgrade my data plan. Instead, I’ve been punished for trusting Fizz with my mobile service. The lack of accountability, the lack of resolution, and the sheer incompetence of your support system have cost me significant time, energy, and inconvenience.
If I could give zero stars, I would. Avoid Fizz Mobile at all costs—no amount of savings or promotional deals can justify the absolute nightmare of being left stranded without service and without proper support.
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@Whizz could you please take a look?
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No problem with Fizz and good service for me..
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No problem here too
I am convinced Fizz will find an solution for you
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Hello @Fizzwasmistake95,
We are sorry for the uncomfortable situation you are going through.
I verified your account, and I want to inform you that the situation mentioned is already escalated to our technical team for further investigations. You can check the status of your ticket from your Fizz account under My settings > My tickets.
I can assure you the issue is currently in our technical team's attention, and they will provide a resolution via email as soon as possible.
We appreciate your patience and understanding in this situation.
Have a good one!
-Vlad, Community Moderator0
This discussion has been closed.