it's complicated to change channels with FIZZ :(

MartyM

In August, I have subscribed to 5 channels: RDI, CNN, MSNBC, CTVlife Channel, NBC. Today, I changed for the following 5 channels: RDI, CNN, MSNBC, REWIND, LCN. BAD NEWS: I can no longer access CNN and my account indicates that I am suscribing to the following channels (which is not true): RDI, CNN, MSNBC, CTVlife Channel, NBC, RDI (this logo appears twice!), CNN (this logo appears twice!), MSNBC (this logo also appears twice!), LCN, REWIND. Who can help me access CNN and correct my account?

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Hi @MartyM

Sometime can take a bit to the modification will be update, did you try to reboot your device?

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

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Empty cache apps too if problem.

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Disconnect app from your device, clear cache and data

If not working wait a bit some days and in last contact tech support

Bennnnq

Try clear cache and data.

Whizz

Hi MartyM 
Thank you for sharing your concerns about the complexity of changing channels with Fizz.
We acknowledge that this is not the experience we strive to provide.
I wanted to let you know that we have opened a ticket with our technical team to resolve this issue as quickly as possible.
We appreciate your patience and understanding as we work on improving our service.
We will notify you via email once an answer will be provided for us.
If you have any further questions or encounter other issues, please don't hesitate to reach out at https://fizz.ca/en/support
Have a good day and happy new year!
-Mihai, Community Moderator