Adding a mobile plan issue

Hjfizzer
Hjfizzer Posts: 2 ✭
edited December 2024 in My Mobile
Is there a glitch or issue with creating a mobile plan on a new account? All my info is saved when I add a mobile plan and every time when I am done it gives an error on top. This is with an esim. Didn't try other sim options.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,327 ✭✭

    only the support can answer

    However I read a user reporting that was able to do using the phone

  • Whizz
    Whizz Posts: 24,581 admin

    Hello Hjfizzer,
    Thank you for your post.
    We are sorry to hear about the situation encountered when trying to activate your mobile plan at Fizz.
    After making the necessary verifications into our tools we noticed that, indeed, there is no request visible. 
    Please try the process again, by opening a different browser, even an incognito file and see if this way it will work.
    The steps are: My plans- Add a mobile plan from your Fizz account.
    In case you will have again an error message, you can take a screenshot of it and reach the customer service agents in order for them to be able to assist you.
    To do that, you can access this link: https://fizz.ca/en/support  
    Your understanding is highly appreciated.
    Have a great day. 
    -Lavinia, Community Moderator 

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