internet not working neither mobile data

Olsena

internet is fine with other devices, but not from iphone 12. No internet connection neither mobile data

elena code xzi4t

Hi @Olsena

Try to check the network settings, DNS configuration or similar

Do you have airplane mode on?

Probably a little extreme, but you can try to reset the network settings (this will erase the bluetooth/wifi password)

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

G225 code IRSGE

Check airplane mode, this mode deactivates both ways.

Shmutz

Check APN settings, they're not always setup automatically.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Whizz

Hello Olsena,
We are sorry to hear about the situation encountered with your mobile services.
After making the necessary verifications into our tools we were able to see that you contacted our online customer services and one of  our agents provided you some manipulations however you were no longer available to confirm if it works or if the issue is persisting.
Since you were mentioning that the phone is not having the latest software version, please try to connect to a wi-fi connection and then do the upgrade in order to see if this will fix the situation.
Also, turn the Airplane Mode On for a few seconds, then Off in order to allow your phone to reauthenticate to network.

If possible, try to insert your Sim card in a different phone , compatible Fizz Volte, from this list: https://fizz.ca/en/faq/compatible-devices 
In case it will still not work, please reach back the Live Chat for receiving further assistance.
Your understanding is highly appreciated.
Have a great day. 
-Lavinia, Community Moderator