Activation Pending For Over A Week

Vill23456
Vill23456 Posts: 2 ✭
edited December 23 in My Mobile
I transferred my mobile number to Fizz over a week ago from Bell. I replied to the text message from Bell confirming the transfer. I see that my Bell account has been closed.

I have access to text and data on the Fizz network, but incoming and outgoing calls are not working. It won’t even ring.

I opened a ticket with Fizz and they’ve been saying they’re looking into it, but it’s been over a week. I followed up a few times and they’ve never have updates for me. There is absolutely no progress. What is going on and what are my options? Over a week without phone signal is unacceptable as I’m paying for that service.

Best Answer

  • Whizz
    Whizz Posts: 23,485 admin
    Answer ✓

    Hello Vill23456 

    Following my verification, our technical team is well aware of this matter and they are still investigating it further. Delays might occur due to the complexity of the issue or due to high number of requests. Rest assured as your ticket has been marked with the highest priority, so our dedicated team will try their best to solve it as soon as possible.

    Once we have an update, we will get back to you via email. Also, once the issue is solved, contact us directly and we will provide a refund for the days without service : https://fizz.ca/en/support

    Your understanding and cooperation are highly appreciated!

    Have a great rest of the night.

    -Ingrid, Community Moderator 

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