Really awful internet connection since a few days

mimillenium

Hi guys,
I used to be able to have seamless internet connection with only 30Mbps… Now i cant even hold video calls for work or play video games online without having to turn off my camera or having awful lags on screen….

Am I the only one?
I tried updating my computer, restarting router a few times, disabling all my home devices connected to my wifi, etc…

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Try disconnecting the electricity and putting it back on.

If this doesn't work, I would say buy your own router which will be much better.

Try to split band 2.4 and 5.8 and connect to 2.4.

1. Your Fizz Wi-Fi modem uses by default the to frequency band steering technology.
2. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. 

The modification of this option is possible with the mobile application Fizz Wi-Fi:

1. Choose: ''My Wi-Fi''
2. Select your Wi-Fi network
3. Select: ''Advanced Settings''
4. Band Steering ''On/Off''
5.  
6.  The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).
7.  

This change can also be applied through the Wi-Fi modem user interface:

1. 1. Log in at: 192.168.0.1 from the web browser of any device.
2. 2. Log in using the following information:
3. Username: cusadmin
4. Password: xxxxxxxx (Password you chose during initial setup)
5. 3. Go to the next section to apply changes:
6. Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)
7. If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.

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Hi, do a speed test with the Wifi app and see how fast you have.

I also have 30 mbits and it works well. Of course, if you have several people at the same time, it can be a problem.

The problem can come from the Wifi or the computer.

Antivirus, extensions etc.

Try it with your mobile and see if it works well.

Read this too:

Home internet | Fizz

mimillenium

I live alone. speed test shows that it's good. and wifi is really low on mobile…

Rastin

There is a low possibility that one of your neighbors knows your wifi password and it's slowing you down with there use. You could try changing it.

THORGAL CODE WT31T

It may depend on where you live, here in the Saint-Michel neighborhood, in Montreal, there has been a power outage for 4 days and no electricity means no stable Internet connection, or a lot of problems to get one

Whizz

Hello mimillenium 

Following my verification, some of your modem's signals are not in optimal parameters. Could you please confirm if the issue persists on both Ethernet and Wi-Fi?

Could you please factory reset your modem and then test out the services again? This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using a small, sharp object, such as a pin or paperclip, press and hold the reset button for 10 seconds, until all of the LEDs on the modem turn off.
It's important to keep in mind that resetting the modem to its factory settings will erase any modifications that have been made to your Wi-Fi modem settings thus far. As a result, you may need to reconfigure your devices' Wi-Fi settings, including the network name and password. Here are more details regarding speed issues https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

If the issue still persists, please contact us directly https://fizz.ca/en/support

Have a lovely night!

-Ingrid, Community Moderator