Why won't Fizz let me transfer my phone number?

CatherineM
CatherineM Posts: 2 ✭
edited December 16 in My Mobile
I am already with Fizz for my mobile service-TV-Internet. My SIM card on my old Pixel was no longer supported so I ordered a new one and a new iPhone 15 from Fizz. I have been trying to activate my new SIM card but you won't let me keep my number.

Answers

  • Whizz
    Whizz Posts: 23,455 admin

    Hello CatherineM 
    You can definitely keep your phone number. However, I noticed that you do not have a mobile plan on this account or a transfer request.
    You might use a different account for the mobile plan.
    To proceed, go to your account, navigate to My Plans > Manage My Plan > Change SIM Card, and select Activate Your SIM. Follow the on-screen instructions to complete the activation process.
    Once you submit your request to change your SIM, you’ll receive an email confirmation. Additionally, a confirmation will be sent by text if you still have your current SIM and phone.
    Here is an FAQ about this https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
    Have a wonderful day.
    -Mihai, Community Moderator

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