I couldn’t change my plan

cdbetty
cdbetty Posts: 5 ✭✭
edited December 17 in My Mobile
I changed my plan 8 days before the next payment cycle, and I received the confirmation message right away. But the following month I received the same plan as before. So I contacted the agent and been told my request had been rejected, but I never been notified of the rejection. I got the ticket and there hasn’t been any progress. Has anyone else encountered the same issue and is there any suggestion of my case? Thank you so much 🙏

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 6,555 ✭✭
    edited December 14

    I didnt have that kind of issue. The best is to wait for the ticket resolution. It might take a few days hopefully it wont be too long!

  • elena code xzi4t
    elena code xzi4t Posts: 8,995 ✭✭
    edited December 14

    there is another user that post a similar problem , but if you have an open ticket with the email confirming the modification you should be able to solve this situation

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 6,003 ✭✭

    It's weird that you had this problem, it's been a few times that users have had this problem changing their plan

    I had already seen the same thing on a Fizz Facebook group a few months ago but the author of the post deleted his post

    I can only tell you to report your problem to Fizz because it's unfair to go through this

  • Whizz
    Whizz Posts: 23,455 admin

    Hello cdbetty 
    I am sorry for the situation you have encountered.
    I have verified your account and I see that the situation you reported is being handled by our technical team.
    We will notify you as soon as we have a response from them.
    You can ask for updates through email if needed.
    I thank you for your understanding and patience,
    Have a great day!
    -Mihai, Community Moderator

This discussion has been closed.

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