!!! Who experienced his/her cell number disconnected over a week by Fizz ??? And continued....Bigwow

Husky65

Timeline

1. In the morning time on December 2nd, Fizz SIM car in mail. Start to activiate with a referral code from my neighbor, I tried to activate the card. All tries were failed with error shown on Mac, iPad, PC till December 3rd.
2. On December 4th, we learnt our neighbor ported his number out of Fizz to other provider before December 1st. With CS and tech support and two tickets, I re-activated the Fizz SIM card and response "YES" , as I received the transfer request from my by-then provider, Telus. Then I replace the Telus SIM card with the Fizz SIM card, and wait till today…..
3. Today is December 11st. "Be patient, Soon, email notification will be sent…Hang tight, we sorry for that , blablabal….My cell disconnection by Fizz has been for over a week. it became disaster, not drama anymore. I missed quite a few very important calls from my remote agents for my business. Totally all my friends have no idea what I am doing, and it leads to significant impacts on my family life and social…
4. We doublt whether or not Fizz has its own professional and well-trained enigeers to provide timely tech support, till I saw quite lots of similar cases here.

We have no idea when, how the disaster has been solved, with all virtual excuses (not working). I have some background from mobile-internet application / app development and CVC, so curious how Fizz play this business games with videotron.

By the way, thanks Vlad, Pascal, Mihai, Ingrid, Zoumana, (Daniel), Felicia, Mihai (again),Vlad (again) and Sabina for today on web CS, a few more tickets were created, I created two postings here were closed, not allowing to keep posting. 😱🤣

Husky65

I might apologize for my bad try with invalid referral code from our neighbor, since they were not current clients of Fizz anymore on December 1st. Then in no time, I did re-activate SIM card from Fizz without any code on December 4th.

Then I became confused to shocked since December 5th, as learning how struggling tech team sort out, or figure solution forever, leaving customers in a blackhole.

I wish I am wrong. If Telecom providers have in-house seasoned engineers, no company allows this situation happened and happening @carebear again. All pieces lead to a somehow blurred possibility with forum community to provide CS and so-call tech support, none phone calls, yet not truly serious tech solutions. @Whizz, please tell us I am wrong, our community admin!

Whizz

Hello @Husky65
I am sorry for the situation you have encountered with your services,
I have verified your account and I see that the situation you reported is being handled by our supervisor team.
I kindly advise you to keep the communication with them through e-mail in order to resolve it.
You can ask for updates through email if needed.
I thank you for your understanding and patience.
Have a great day!
-Mihai, Community Moderator