I ported out but account still active

Juan69
Juan69 Posts: 2 ✭
edited December 12 in My Mobile

Hi,

I ported out to another provider and my line is working with them and all. On their end it is marked as completed.
However with Fizz it seems it’s still active.
Can I just cancel the line and thats it?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @Juan69

    Usually it will be closed at the end of the billing cycle.

    Try to talk with the support

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Juan69
    I understand your concern about your account still being active after porting out.
    Typically, once you port out your number, your account should be deactivated.
    I have contacted you privately to to resolve the situation since we have difficulties in finding your account directly from the forum.
    Thank you for your understanding, have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

Categories