Porting number issue, awful experience

Mjang

Ttld; Fizz cant figure out their tech when the number ported and now im out of service, until they get to my ticket number. Telus already authorized, Fizz says the number ported successfully but their own plan isn't activated??


Fizz is so poor, i regret even trying to port. Since AM today, I've been trying to port from telus. I downloaded their esim in the morning and waited. Got the text 3 hours later from Telus and I authorized the port. Telus as since canceled the service as they should once it's authorized. Now fizz won't even activate their service? Says it's a technical issue and sorry for your luck, wait until we get around to it?? Every agent has been less than helpful. Now I'm out of a network and hoping to god Fizz holds up their end and actually gives me service??? My business relies on my number for clients and they just said tough. I tried to get a physical sim, service told me to try reinitiating the esim and remove the initial esim in downloaded.

Now I just have no service what so ever until Fizz customer service says something about this

elena code xzi4t

Hi

Sorry for your experience @Whizz you should see if you can do something

StellaG

Hi! I had a similar issue transferring from public to fizz. After I got the ticket, it took about 4 days to get my plan activated. The customer service really couldn’t do anything else but opening a ticket.

Whizz

Hello Mjang  ,

Sorry to hear about the issue.

I verified your account and it appears that the number itself has been activated with Fizz however, due to the fact that the eSim can`t be used anymore, you are invited on Live chat : https://fizz.ca/en/support so our team can attach a physical Sim card to your plan after confirming your identiy.

We apologize for any inconvenience caused in the meantime.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator