is there a forum for mobile plans and issues?

Laverne

it says I need to update credit card information as it has expired even though it has been updated; will not accept payment

elena code xzi4t

you need to associate to your account

Check this guide https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

You should contact the support,   https://fizz.ca/en/support and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Laverne  ,

Sorry to hear about the issue.

I verified your account and it appears that there was a slight issue from the bank but you managed to eventually add the card and also made the payment.

More details can be found here also in the meantime : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Thank you for your understanding.
Have a good one,
Raul, Community Moderator