Still no response from tech support of my new SIM card activation

Husky65
Husky65 Posts: 8 ✭✭
edited December 2024 in My Mobile

Hi Fizz tech support, Whizz,

By following my first and previous posting, thanks for your follow up. I did find out that the referral code from my friend is invalid, since I learn that he ported out his number to other provider this week. I noticed the discussed was closed yesterday. Here is the following up.

  1. So on December 4th, 11:25AM, I re-activated my SIM card in my Fizz account.
  2. Right after that, I submitted my activation summary with my payment info, without any refferral code. As received the request anthorization text massage, I officially input "YES".
  3. Then, I replaced the other SIM card with the Fizz new SIM card into my iPhone. Even a Fizz message popping up to remind me to set up my voice mail, although I know it will not be that fast and at least it will takes about two hours to process in the Fizz system. The time was around 11:37 AM.
  4. So as I try to test phone call in the afternoon of Wednesday. No working, and then I try to reach a web CS, who suggested to contact tech support via +1(833)655-8479. I was quite excited to know that I can talk a real person eventually, yet it approved that it is for some Telecommunications Department of Canada (I am shocked that how that happened, I can trust the online CS!)
  5. December 5th, 11:24 AM, another ticket was created to forward my activation case to special team again. So far, no any response.

It has been about 3 days since I transfer my number from the other provider to Fizz. My number is in invalid status, no phone or text message. It impacts me on my work and family life, significantly!!!

Think about how you feel if you are in the same shoe. Is it reliable with our trust if we meet other more serious tech issues and need help from Fizz in future?

Screenshot 2024-12-06 at 10.54.24 AM.png

Best Answer

  • Whizz
    Whizz Posts: 23,961 admin
    Answer ✓

    Hello Husky65,

    We are sorry for the situation you are going through.

    I want to inform you that a second ticket was escalated to our technical team regarding this situation. You can verify the status of your ticket from your Fizz account under My settings > My Tickets.

    I assure you that the ticket is in our technical team's attention, and they are currently investigating the situation. You will receive further updates directly via email.

    We appreciate your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator


Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,941 ✭✭

    Hi @Husky65

    I believe that a @Whizz needs to follow up with you about this

  • Husky65
    Husky65 Posts: 8 ✭✭

    Thanks Elena.

    3 days!

  • carebear
    carebear Posts: 5 ✭✭
    I am having issues as well. Now onto hour 53 of trying to port my number over to Fizz from Koodo. My plan at Koodo expires tonight at midnight and I’m at risk of having NO mobile service. Have spoken to support and a ticket has been created, but it has been radio silence for 24 hours. REALLY starting to regret switching. Might just cancel the whole process, get my money back and stick with Koodo.

    I asked earlier how long it typically takes to port a number to Fizz. Never did get a response with an estimate. (Have been with several providers over the years and have never had issues.)
This discussion has been closed.

Categories