Fizz isn't letting me pay for my regular plan

Samgmx
Samgmx Posts: 2 ✭
edited December 2024 in Your Fizz Account
My plan was suspended due to insufficient funds on my payment method. And now i'm trying to pay for it, but it's showing me the wrong plan, which is a ten dollar plan for 250 mb unlimited talk, text.Instead, my thirty dollar usual plan for 50 gb unlimited talk,text

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 13,278 ✭✭
    Answer ✓

    Hi @saygmx

    That must be an error, you can pay and ask for the refund or clarify now

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Mark123_2024
    Mark123_2024 Posts: 8,416 ✭✭

    Sometimes the system needs time for the update. If it's not activated in 24 hours you should contact the support team.

  • Whizz
    Whizz Posts: 26,467 admin

    Hello Samgmx 

    Following my verification, a ticket has already been opened in order to have further investigations done. Your ticket number is #316734. You can view it and track its progress from My settings → My tickets. Once we have a response, we will get back to you via email. Rest assured as our technical team will try their best to solve this as soon as possible.

    Feel free to contact us directly if you have other questions: https://fizz.ca/en/support

    Have a great night!

    -Ingrid, Community Moderator 

This discussion has been closed.

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