SIM Activation Pending Over 24 Hours – Urgent Issue

clorisliu

Hi,

I’m new to Fizz, switched from ***, and activated my SIM over 24 hours ago. I got an email about a “technical issue,” and the activation is still pending. My *** account is already canceled, so I’ve been without service all day, which has caused significant inconvenience.

I’ve tried contacting a Fizz live agent but haven’t received a response. Has anyone experienced this? How long does it usually take to resolve? Any tips to speed things up?

Feeling very disappointed so far. Appreciate any help!

Whizz

Hello clorisliu 

We’re sorry for the inconvenience.
Following my verification, the transfer has been completed on Dec 5, 2024. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding and patience!

Have a great night.

-Ingrid, Community Moderator

elena code xzi4t

You should contact the support,   https://fizz.ca/en/support

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Oli 64JKA

Contact the customer support they will help you. It might take a bit longer due to the black friday and the new esim feature.

https://fizz.ca/en/support

Andrei_ref_R7VK1

Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

@Whizz please take a look as this can potentially turn off the new customers.

clorisliu

Update: After 48 hours, I'm happy to report that the issue with my phone plan has finally been resolved.