Activation pending for over 24h

Han_nah1
Han_nah1 Posts: 2 ✭
edited December 6 in My Mobile
I transfered 2 lines from Fido to Fizz yesterday (12-03) evening. Today 12-04 we are still at "activation pending" and we have to phone service and unable to make any calls. An now, there's going to be a system maintenance between 0:00 and 12pm on 12-05. When should I expect to have this fixed? If the system maintenance is to fix this kind of issue, why not just say it.

BTW, I tried chating with someone in the green bubble, I got a reply 1hour 20 min after I last messaged them. I wasn't checking so they just left the chat because I wasn't responsive!! I've texted again 1h15 ago and 30 min ago and still no response!

Best Answer

  • Whizz
    Whizz Posts: 23,503 admin
    Answer ✓

    Hello Han_nah1 

    We’re sorry for the inconvenience.
    Following my verification, the transfers have been completed on Dec 5, 2024. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support

    Thanks for your kind understanding and patience!

    Have a great night.

    -Ingrid, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭

    You should contact the support,   https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,428 ✭✭

    @Whizz please take a look and help the user.

    Not sure what is happening but these days there are a lot of issues related to porting.

    @Whizz this can potentially turn off the new customers.

  • 09liweis
    09liweis Posts: 5 ✭
    talk to agent in chat, and ask them to create a ticket for you
This discussion has been closed.

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