Activation Pending since Dec 3rd. What's going on?

Giovanni99

I ported 2 numbers from a different provider to Fizz on Tuesday, December 3. I received confirmation from the old provider that the porting was done that same evening. Installed SIM card, I've configured the Android phones with the proper Fizz settings. Outgoing calls are working, but incoming calls are NOT working (it has been over 36 hours). Status page says Activation Pending since Dec 3rd. Can anyone comment if there is a light at the end of the tunnel here?

elena code xzi4t

Hi

you should contact the support to have an update, sorry here we are users,   https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Andrei_ref_R7VK1

Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

@Whizz this can potentially turn off the new customers.

Whizz

Hello Giovanni99 

We’re sorry for the inconvenience.
Following my verification, the transfer has been completed on Dec 5, 2024 4:24 PM. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding and patience!

Have a great night.

-Ingrid, Community Moderator

fizzlingout

I have the same exact issue since porting my number from a different provider on Dec 3rd. Still no incoming calls by today (Dec 5th) and status page says Activation Pending. I have had this phone number since 2008 and have never had a problem until now, urgently need this matter to be resolved... even with supposed escalation via chat my ticket is still not in progress. Looking for a light at the end of the tunnel too!