Activation Stuck for Two Days - HELP

fizzforum697

Hi - am new joiner. Responded "YES" to SMS from old provider and has since been stuck. Got on Fizz chat and agent opened a ticket (agent was wonderful btw). But no news since. I haven't been able to make any calls for 2 days! This is terrible!

Kicker is my Fizz chat is stuck at the last conversation. Can't even initiate a new chat today! So posting on Forum for some help...

elena code xzi4t

Hi @fizzforum697

you should contact the support to have an update here we are users, sorry,   https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Andrei_ref_R7VK1

Not sure what is happening but these days there are a lot of issues related to porting.

@Whizz this can potentially turn off the new customers.

Whizz

Hello fizzforum697 

We're sorry for the inconvenience.

Following my verification, the transfer has been completed on Dec 5, 2024 4:24 PM. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding and patience!

Have a great night.

-Ingrid, Community Moderator