Urgent Assistance Needed – Pending Number Transfer

siyuan
siyuan Posts: 1 ✭
edited December 6 in My Mobile
Dear Fizz Customer Support,

I transferred my number from Fido to Fizz on December 3, but the transfer is still pending. I am unable to use either my Fido or Fizz services, and I am unsure what the issue might be.

Although customer support submitted a ticket, the problem has not been resolved yet. I urgently need Fizz to provide an exact timeline for when this issue will be fixed, as I cannot receive calls. This situation is causing me to miss critical opportunities, including job interviews.

Please prioritize resolving this issue and update me at your earliest convenience.

Thank you for your prompt attention to this matter.

Best Answer

  • Whizz
    Whizz Posts: 23,455 admin
    Answer ✓

    Hello siyuan 

    Following my verification, the transfer has been completed on Dec 5, 2024 4:23 PM. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support

    Thanks for your kind understanding and patience!

    Have a great night.

    -Ingrid, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @siyuan

    you should contact the support to have an update, sorry,   https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,394 ✭✭

    Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

    @Whizz please take a look as this can potentially turn off the new customers.

This discussion has been closed.

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