Why is Fizz customer service so mediocre?
Quantaisha
Posts: 2 ✭
Hi, I have been waiting for my problem to be solved for over 15 hours now. The support on messenger made me wait 12 hours just for them to cancel the request for help after only 2 minutes of me typing the problem. The support did not wait for me to send my message before cancelling the request.
The problem is pretty simple, the delivery service failed to deliver my modem so i went to pick it up at the depot instead. The problem is they failed to change the status of the package to delivered. Because of that, I am unable to activate my modem. I was able to chat with the Fizz support after a 3hour wait but they told me to wait the next day. It is now the next day and still do not have access to the activation process because it is still marked as not delivered. I called the delivery service and they solved the issue pretty quickly but I am still unable to activate my modem.
I tried to contact support again but i cannot even get the AI to answer me so I can't even be in contact with a representative anymore. Both on Fizz directly and Facebook Messenger.
All I want is to activate my modem
The problem is pretty simple, the delivery service failed to deliver my modem so i went to pick it up at the depot instead. The problem is they failed to change the status of the package to delivered. Because of that, I am unable to activate my modem. I was able to chat with the Fizz support after a 3hour wait but they told me to wait the next day. It is now the next day and still do not have access to the activation process because it is still marked as not delivered. I called the delivery service and they solved the issue pretty quickly but I am still unable to activate my modem.
I tried to contact support again but i cannot even get the AI to answer me so I can't even be in contact with a representative anymore. Both on Fizz directly and Facebook Messenger.
All I want is to activate my modem
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Best Answer
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You can try to contact them via chat it is faster most of the time. To get past the AI ask to speak to an agent.
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Answers
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Hi send private message to @Whizz if tchao don,t work.
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Hello Quantaisha
We're really sorry for the inconvenience. We’re sorry for the waiting time, we’re currently experiencing a higher number of requests than usual and it is impacting the response time, leading to delays.
Following my verification, your modem is now marked as delivered and also activated. If you have other questions or concerns feel free to contact us directly and we will gladly assist you further https://fizz.ca/en/support
Thanks for your kind understanding!
Have a great night.
-Ingrid, Community Moderator
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This discussion has been closed.