Pending activation for 2 days. No real progress on the ticket.

wencai
wencai Posts: 2 ✭
edited December 5 in My Mobile
Confirmed with the previous provider, the number was transfer out.
But Fizz still Pending activation. I have no number to use for two days.
The Ticket is #316285, hours of waiting the answer is still under investigation.

:( this is the worst landing experience I've ever had.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @wencai

    You should contact the support to have an update, sorry,   https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,394 ✭✭

    Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

    @Whizz please take a look as this can potentially turn off the new customers.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello wencai  ,

    Sorry to hear about the issue.

    I verified your account and it appears that the transfer was confirmed and completed a few hours ago.

    Please insert the Fizz Sim card inside your phone or if it`s already installed, just reboot the phone the Sim inside and test the line following these details : https://fizz.ca/en/faq/how-test-my-fizz-line as the service should be functioning.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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