PORT IN issue (URGENT) & Activation Pending
I activated my SIM on Dec 3rd. Two days later it seems I still cannot receive incoming calls and my dashboard shows my Activation is still pending. I opened a ticket yesterday (December 4th) but there is nothing yet in progress when I check the status and no one is replying to my chat attempt through the website this morning. I'm in a position where I urgently need to be able to receive calls from medical professionals amid a family emergency so I'm hoping you can escalate my ticket and get me up and running asap.
If ever this could be important - two things I did rather immediately after installing my new SIM was to lock it with a new PIN to prevent against fraud and I also set up my voicemail with a new password (which I can access but incoming calls aren't even going to VM). I have no idea if doing these things before the activation was formally complete could play into the issue at hand.
I'll stay tuned for updates. Thank you!
Answers
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You can contact the customer support they will help you.
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Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.
@Whizz please take a look as this can potentially turn off the new customers.
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Hello fizzlingout ,
Sorry to hear about the issue.
I verified your account and indeed a ticket has been escalated by our colleagues to our technical team.
You`ll be reached back via e-mail as soon as updates are given, as the ticket was escalated with the highest priority possible.You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
I know that this might not seem like a reply that helps ,but rest assured our teams are doing everything they can do help solve the situation, as multiple other clients have been affected.
Your patience is appreciated on this matter.
Have a good day,
Raul, Community Moderator1 -
My incoming call issue finally seems to be resolved BUT now there is another problem. I informed customer service TWICE (in a chat yesterday and in a chat today) that someone I had referred bought their SIM and was waiting for my code, which I couldn't access because my activation was pending from December 3rd to today, December 5th. As soon as I was able to access the code to give to her, I saw that Fizz changed their website - plans have been changed and now the referral is down to $35 from $50. Had I not had this technical issue for the last two days, she would have been able to activate the same plan as me and we would have had the current referral deal. Please let me know how we can rectify this issue. Thank you.1
