Technical problems with the phone number transfer from another provider to Fizz

AnoukA
AnoukA Posts: 2 ✭
edited December 21 in My Mobile

Hi I received the email saying my transferring from a different provider to Fizz have some technical difficulties. It has been over 15 hours and still no news from Fizz. I called the current provider to find out what was happening and it seems I had to call them after receiving the text to transfer my phone number. I responded by YES on the text and never got an answer back. I am not sure what to do now. I tried contacting support from Fizz online, no agent respond.
Please help. I am trying to activate 3 other phones also but I need this to work first

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Sorry @AnoukA

    Here we are users, you need to contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,394 ✭✭

    Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

    @Whizz please take a look as this can potentially turn off the new customers.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello AnoukA 

    Sorry to hear about the issue.

    It appears that a ticket was escalated to remedy the situation as we apologize for the inconvenience.

    As soon as updates will be given, you will be reached back via e-mail.


    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Have a good day,
    Raul, Community Moderator

This discussion has been closed.

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