"Technical issue with transferring your number" for more than 24 hours

carebear

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer my existing number from Koodo (prepaid) to Fizz. After about 10 minutes, got a notification that there was a technical issue. It's been more than 24 hours now, and it's still sitting in that status. Launched a chatbot/customer agent call more than two hours ago, and I'm still waiting for somebody to enter the conversation and let me know what's going on.

How long does it typically take Fizz to transfer a number when there's been an issue? And is the kind of service we get with Fizz (I understand it's a budget/discount/flanker brand carrier, but just want to get an idea of what the service quality is like when it doesn't work as planned.

Whizz

Hello carebear 

Following my verification, our technical team is still investigating the issue further. We had a maintenance yesterday which indeed impacted some of the services. Your ticket number is #316937. You can view it and track its progress from My settings → My tickets. Once we have a response, we will get back to you via email. Rest assured as our technical team will try their best to solve this as soon as possible.

Thanks for your kind understanding!

For further details, feel free to contact us directly https://fizz.ca/en/support

Have a great night!

-Ingrid, Community Moderator 

elena code xzi4t

You should contact the support,   https://fizz.ca/en/support

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Andrei_ref_R7VK1

Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

@Whizz please take a look as this can potentially turn off the new customers.

carebear

I did. And got somebody about 20 minutes ago. Thanks though.