phone number transfer issue

kyip

Hi all,

I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying Fizz had a technical difficulty and had to wait. After half day, I contact the CS to open a ticket.

And the second day, I contacted the CS again to ask for the status. They just keep saying it's technical issue and ask me to wait until the tech team gives me an update.

So today is the third day, the issue is not solved yet. I have no mobile service at all during this transferring period.

Does anyone have same kind of issue? It supposes to be within 2 hours mentioned on the website and it took almost 3 days already and still in progress.

elena code xzi4t

You should contact the support,  

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Andrei_ref_R7VK1

Not sure what is happening but these days there are a lot of issues related to porting or activation of the new plans.

@Whizz please take a look as this can potentially turn off the new customers.

Whizz

Hello kyip  ,

Sorry to hear about the issue.

I verified your account and it looks like the transfer was confirmed and accepted and your plan has been now activated with us.

Please insert the Fizz Sim card in your phone, enable / disable airplane mode and test the line using these details as everything should work just fine : https://fizz.ca/en/faq/how-test-my-fizz-line

Thank you for your understanding.
Have a good one,
Raul, Community Moderator

kyip

> @elena code xzi4t said:
> You should contact the support,  
>
> , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

i have contacted them since day 1, but no progress so far