Activation Pending

StellaG
StellaG Posts: 9 ✭✭
edited December 5 in My Mobile
It has been more than 24 hours since I got the ticket for activation pending. Is it normal that it is taking so long?
@Whizz

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,840 ✭✭

    Hi @StellaG

    Usually the activation is fast, probably something happen to your activation.

    You should contact the support, https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • BradDoell
    BradDoell Posts: 203 ✭✭

    Hi @StellaG

    This has not been my experience. The accounts I have activated do so within 30 minutes or less, including the porting of the old number to the new account.

    Cheers,

    Brad

  • Whizz
    Whizz Posts: 23,369 admin

    Hello StellaG 
    Sorry for the issue regarding the activation of your sim card.
    The technical team is working to resolve this as soon as possible.
    Rest assured that we will reach out to you once the situation is resolved.
    Thank you for your understanding, have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

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