Home internet down today

Mariepiert
Mariepiert Posts: 2 ✭
edited December 5 in Internet
Hello my home internet wifi has been down since Dec 3rd any idea if it's a major disruption? I have tried the steps to follow in faq but nothing is working

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @Mariepiert

    Yesterday there was an hydroquebec outage near Pie IX if you are leaving there probably you are affected

    You should contact the support, https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Mariepiert 
    I apologize for the situation about the home internet connection.
    I verified and I was able to see that you contacted us on our live chat and you were informed about the outage that is going in the area.
    We are working to reestablish the service as soon as possible.
    Thank you for your understanding, have a nice day.
    -Mihai, Community Moderator

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