Activation issue - still cannot activated after 24 hours

katrinay
katrinay Posts: 2 ✭
edited December 5 in My Mobile
Hi, I was trying to transfer my phone number from Fido to Fizz yesterday. I got the email saying my transfer has some technical difficulties. It has been 24 hours already and my number is still not activated and no service now. I got the text from the old carrier, and responded YES. I tried to contact Fizz online support, but no agent responded. Please help!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @Katrinay

    For this problems you should contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello katrinay 

    I am really sorry for the situation encountered.

    I have verified your Fizz account and I was able to see that the request was made 2 days ago with no success.

    I have escalated the situation to our specialized department and you will be notified via email once they provide us with an answer.

    We count on your kind understanding and cooperation.

    Thank you, have a good day.

    -Mihai, Community Moderator

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