ACTIVATION NOT COMPLETELY

MAGGIEWANG127
MAGGIEWANG127 Posts: 2 ✭
edited December 5 in My Mobile
hi:

i have activated my sim card but it seemd still on pending for 2 days, and my previous provider still count me money and they need fizz to resubmit the request with the correct information(see attached photos). would you pls to figure out it?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @MAGGIEWANG127

    This is not normal, you should contact the support here we are users, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello MAGGIEWANG127 
    I am really sorry for the situation encountered.
    I have verified your Fizz account and I was able to see that the request was made 2 days ago with no success.
    I have escalated the situation to our specialized department and you will be notified via email once they provide us with an answer.
    We count on your kind understanding and cooperation.
    Thank you, have a good day.
    -Mihai, Community Moderator 

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