Activation Issues - 6 Hours Later

CameronHodgson
CameronHodgson Posts: 4 ✭✭
edited December 4 in My Mobile
Hi,

I'm having issues with transferring my number to Fizz from Koodo. I've already activated the eSIM successfully and replied yes to the SMS to allow the transfer. My service is partially active on my phone, allowing me to use data but not phone calls or text messages

My dashboard shows that there is a "Technical issue with transferring your number." for at least 6 hours now. This does not give me much information on what's going on and I'm currently without crucial service.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @CameronHodgson

    Please contact the support, here we are users https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello CameronHodgson  ,

    Sorry to hear about the issue.

    It appears that there was a delay in the transfer process as the transfer itself is not fully completed.

    To remedy the issue ,  I escalated the case to our team to check if they can see with the dedicated department why the transfer was not completed and help us complete it.

    You`ll receive an e-mail as soon as updates are given back to our team.

    Have a good one,
    Raul, Community Moderator 

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