HELP Transferring to Fizz technical issue

Hazel
Hazel Posts: 6 ✭
edited December 4 in My Mobile
Hi I received the email saying my transferring from Fido to Fizz have some technical difficulties. It is been several hours and I have no service. I filled the request online, got the text from old carrier, responded YES. Now I have not service from either FIDO or FIZZ. Tried contact support from Fizz online, no agent respond.
Please help.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    Answer ✓

    Hi @Hazel

    Please try again to contact the support

    You can always contact the support, https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    @Whizz probably you should look on this

Answers

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Hazel  ,

    Sorry to hear about the issue.

    It appears that there is a delay in the transfer process to our provider, and our colleagues escalated a ticket for our technical team to check what happened.
    Our team will contact you back via e-mail in the shortest time possible once they receive any feedback.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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