Unable to transfer from Fido to FIzz

Ayushi
Ayushi Posts: 2 ✭
edited December 3 in My Mobile
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
Currently I have Fido mobile number which is transferrable. My account number is 9 digits.
And my phone is eligible too - iphone 14


Steps which I followed:
1. https://fizz.ca/activation
2. Click "Activate my SIM Card"
3. Entered address and clicked "Next"
4. Under "What would you like to do?" I selected "Order & activate an eSIM" and clicked on "Next"
5. Selected my plan configuration and "next"
6. Selected "Transfer a number to Fizz" under "Your phone number" screen. Entered my phone number & selected Fido as the provider. Entered Account number and entered Next. (tired with IMEI too)
7. Entered Referral code and hit "Next"
8. Added a payment method and hit "next"
9. Checked the box & hit "Submit"
10. Page reloads & a red alert on the top shows up with "There has been an error. Please try again."




HELP

Answers

  • Whizz
    Whizz Posts: 23,193 admin

    Hello Ayushi,
    I am sorry to hear about the current situation.
    I have verified and I was unable to find any port in request on your account.
    Can you please try and do the whole process again using a different browser or device?
    If the situation persist  you can reach us at https://fizz.ca/en/support
    I hope you have a wonderful day.
    -Mihai, Community Moderator 

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