Transferring Phone Providers - No Text Received

cmcvicker4

Hello, I've just joined Fizz Mobile with a physical SIM card. I completed the signup, but I have not received a text from my current provider to transfer my number over. I haven't had an issue with transferring my number in the past.

The Fizz FAQ states I may have entered in an incorrect account number. I'm trying to double-check that and update it to an IMEI number instead.
https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

I haven't received any Fizz notifications as per the blog above.

I cannot for the life of me figure out how to verify this information or update my IMEI? I'm currently stuck waiting for a text message from my provider to transfer my phone over Fizz. But I can't verify that the details for the transfer.

I also can't try re-activating my SIM card as it's already active.

How can I verify the info of my current provider so they can send a text to transfer my number?

elena code xzi4t

Hi @cmcvicker4

The SIM cannot be reactivated for 1-2 hours when the system doesn't complete the process.

You should try again or contact the support

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello cmcvicker4 

Following my verification, your activation was successfully completed on 02/12 at 4:57pm. If you have other questions, feel free to contact us directly and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding!

Have a great day ahead!

-Ingrid, Community Moderator