No response as to activate new SIM card activation card

Husky65
Husky65 Posts: 7 ✭✭
edited December 4 in Your Fizz Account

Hi all,

I am trying to do it one of hour ago (with current SIM card in my phone), Sounds crazy with no customer services to call.

  1. I logged in my fizz account on safari browser (any technical compatible or pop block issues)
  2. Follow the https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
  3. With chosen plan and my credit card info, I click "Next" to transfer my phone number from Telus to fizz.
  4. Then the page turned into a blank page, with popping a cookie window named (Callbackredirect, also blank)

I have a concern that the message on fizz account was blocked due to Safari browser. So far it has been about a hour, I did not receive any text message from Telus about the transfer authorization request, Yes or Not.

So any Fizz customer service here? Or anyone is welcome to share how to go through the process as I send all info to Fizz web, then Fizz can send its transfer request to Telus freely? Appreciate it!

Howard

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    edited December 2 Answer ✓

    Hi @Husky65

    Can you try the browser in private mode sometime this helps.

    Fizz has the customer service only online

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Husky65
    Husky65 Posts: 7 ✭✭

    Hey Elena,

    Thanks for your follow up. I did give two more tries on Safari, then logged in Chrome to do so. Yet it turned out that I have no "Next" to click with the activation code of new SIM card in the process, any more.

    I really doubt the message or some request was between somewhere on the cookies. Hopefully the technical support of fizz could contact me AS SOON AS Possible to clear it up, positively through so as to ensure they receive it in the system and contact Telus , right away.

    I made a call to Telus costumer services, so far they can do nothing.

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6945785#Comment_6945785

    When you enter the SIM code and for some reason the process is not completed this will be locked for 1-2 hours

  • Husky65
    Husky65 Posts: 7 ✭✭

    Well, I tried it with online customer service (real person) after 6PM (beyond 2 hours).

    He or she also has the same issues with my code and number on the company side. Browser changed to Chrome, even to private mode..etc.

    A MAIL will be sent to me soon(no idea how come?) And then we will see how it will be…

    The thing is with tricky, non-easy-going beginning with Fizz. Four hours on it this afternoon, nothing changes

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Husky65 

    Following my verification, we received a response from our technical team. Your activation couldn't be processed as you have used a referral code of a person who doesn't have an active plan anymore, so please try again to activate your plan (My plans -> Add a mobile plan) and add a different referral code. You can also view the status of your ticket from My settings -> My tickets. 

    If you don't have any, you can choose one from our forum section : https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here#latest

    Here are more details regarding activation https://fizz.ca/en/faq/activate

    For further details, feel free to contact us directly : https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a great day ahead!

    -Ingrid, Community Moderator 

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