Sim Card Activation

Swall0wtail_1
Swall0wtail_1 Posts: 5 ✭
edited 5:59AM in My Mobile
Hello,
I'm new here. I just signed up and activated my sim card. I am transfering my phone number from my old network. It says that I have to wait for my old network company to send me a text and then I have to answer "YES". It's been at least 5 hours and I still haven't received a text or an email from them. Is this normal? How long does it take? I can't switch to FIZZ until I get this text to confirm that I'm switching my number. Thanks for your help.

Best Answer

  • Whizz
    Whizz Posts: 23,148 admin
    Answer ✓

    Hello Swall0wtail_1 

    Following my verification, your transfer was confirmed and completed on 1st of December at 5:27pm, so in this case, you can now insert your new Fizz Sim and your services should be fully functional. Here are more details on testing the services https://fizz.ca/en/faq/how-test-my-fizz-line

    If any issue occurs, feel free to contact us directly and we will gladly assist you further https://fizz.ca/en/support

    Have a lovely rest of the night!

    -Ingrid, Community Moderator 

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