Travel Add-On providing extremely unreliable coverage in Latin America

space_shiba

Hey,

I purchased the travel add-on to have data while traveling in South America, but it barely works in a few spots. I'd like to refund it is possible to put the money towards other alternatives.

Let me know how to go about this!

BradDoell

Hi @space_shiba

You would need to contact support using one of the chat services.

https://fizz.ca/en/support

Cheers,

Brad

Whizz

Hello @space_shiba ,
We are sorry to hear about the situation encountered with your Travel Add on.

After making the necessary verifications into our tools, we noticed that the Travel Add on is partially used.
In case you are facing issues with your services, please try to turn off the phone, take out the SIM, reinsert it and then turn phone back on.
This way it will reauthenticate to network.
Also, turn Airplane mode On for a few seconds, then Off.
Here are more details regarding the subject: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
In case there are still issues, you can contact our customer service agents in order for them to assist you further.
To do that, please use this link: https://fizz.ca/en/support
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator