Cancellation

AlexOvechkin
AlexOvechkin Posts: 2 ✭
edited December 2024 in Internet
Hi I canceled my Fizz plan 23 days ago but I still getting charges.What is going on and how can I get the refund?

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 6,775 ✭✭
    edited December 2024

    You can contact the customer support to try to get a refund. Here's the steps to cancel your service. Once signed into your Fizz account, go under My plans > Manage my plan > Unsubscribe.

    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,650 admin

    Hello AlexOvechkin 
    I have verified your account and I was able to see that you have made your request to cancel your subscription and there are no recent charges.
    Please keep in mind that the deactivation of your plan will be done at the end of your payment cycle.
    You will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.
    Here is an FAQ with more details to your question https://fizz.ca/en/faq/unsubscribe
    If you have other questions you can reach us at https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

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