How do I return my Wi-Fi modem during Canada Post national strike?

Sergiy T.

Hi,

I'm leaving Fizz and I need to return the modem. Related return instructions state, quote:

You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement.

The Canadian Post is an only return option, but the Canadian Union of Postal Workers (CUPW) has started a national strike.

What should I do?

P.S. I've reached out Fizz support with the same question but received no answer.

elena code xzi4t

Hi

I read in other post that they extend the period, however, you should validate it with the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

I know that you already contact them, but they should respond to this question I cannot do it as user

This was an answer given by a @whizz (is a Fizz's employee )

Fizz phone return amid Canada Post Strike

JDA

Nov 28, 2024

Hi all,

I'm new to the Fizz phone order/return process, recently ordered a phone but changed my mind. So I requested a return on Nov. 25 after receiving the phone, dropped off to a Canada Post location inside Shoppers.

The email from Fizz said that I had until Dec. 25 to drop off the phone. My concern is that the CP strike will be long and the phone will sit in the CP location forever. Do Fizz has any return window requirement on how soon the return parcel must be delivered?

And for those who have experience with return, when was your refund received? After the drop off or after the parcel is delivered and inspected?

Thank you!

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