Unable to call other cell number

cointrader
cointrader Posts: 2 ✭✭
edited December 19 in My Mobile

Hi,

For a while now I've been unable to call a different network number using the "Automatic" network selection under my phone's cellular configuration/settings. If I manually select one of the 3 available Fizz-EXT options it works. Does anyone have any ideas ?

Thanks!

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,421 ✭✭

    Did you try to add +1 before the phone number?

  • cointrader
    cointrader Posts: 2 ✭✭

    Yup, added a 1 before, no go. We're both local area code numbers. Manually selection of Fizz-EXT it works, "automatic" network selection no dice.

    😔

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,011 ✭✭
    edited November 29

    Try this if possible, ask people call you and click number on history for call. What is the message ?

    Check if number is locked on your favorite.

    Have you Iphone ?

  • wenhan
    wenhan Posts: 1,314 ✭✭

    does this happen at only this location or everywhere? this sounds like it is a cellular signal issue. could be either your phone has a weaker antenna or at that particular location freedom tower is weaker than the ext signals. try calling outside/other location and switching to a different phone to verify where the issue is.

  • Whizz
    Whizz Posts: 23,501 admin

    Hello cointrader 
    Thank you for your message.
    I have verified and I noticed that you have contacted us on our live chat to discuss this situation.
    I will close this thread for now.
    If you have other questions you can always contact us on our platforms here is an link for that https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

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