Wi-Fi app says modem offline since modem was replaced by Fizz
Answers
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**factory reset
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Hi @Mz_Kurly
did you check the coaxial cable?
It can be a temporary problem/works in your sector, but only the support can know this.
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Thanks Elena! My internet & Wi-Fi are working perfectly.
It's the Wi-Fi app only that seems kinda lost.
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Sorry therefore, I will try to delete the cache and data of the app, you can also try to uninstall it.
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The app is looking for the old modem. You need to connect the app to the new one. You can either suppress the old network from the app and add the new one, or take a short cut and simply reinstall the app
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Hello @Mz_Kurly ,
Thank you for your post.By making the necessary verifications into our tools, we noticed that you contacted our customer services agents on our Live chat regarding the application issue however you did not reply to the agent messages.
In case you are having issues, please try to uninstall the Fizz Wi-fi application and then install it back in order to add the new equipment details there.
Here are more details regarding the subject:
You can also reopen the Chat conversation and you will receive the necessary assistance.Our services are available an at hour.
Your understanding is highly appreciated.
Have a nice day.
-Lavinia, Community Moderator0
