Change plan pending

Emma12398

I changed plan and now I have no more data until the next payment cycle, why?

BradDoell

Hi @Emma12398

That is curious. I don’t know why that would happen. If you want to change you plan back to what you had, go here:

https://zone.fizz.ca/dce/customer-ui-prod/account/plan/manage?faq=true&_gl=1bqy06f_gcl_auMTczNjM4OTUxNi4xNzI5NjExNTU1_gaODg1OTc2NTExLjE3MTQwNTAzMTE._ga_KLF9QGG329MTczMjU2MzQ0Ni4yMTAuMS4xNzMyNTYzNjEzLjU3LjAuMTA3ODAwMjQ0NA.._ga_J34MDEW0ZM*MTczMjU2MzQyOC4zNjcuMS4xNzMyNTYzNjU3LjYwLjAuMjA3MzA5OTY4OQ..

Cheers, Brad

Oli 64JKA

Did you change to a plan with no data or with less data and used it all? Here's how to view your data usage. Also if you post on the data gifting thread I'm sure someone will give you some data.

https://fizz.ca/en/faq/how-do-i-view-my-usage

Whizz

Hello Emma12398  ,

Sorry to hear about the situation encountered.

I verified your account and it looks like you still have some Data yet for the plan which you issued to change it.

In this case, I advise you to restart your phone , enable disable airplane mode and also test the Sim card in another device to check if the issue persists.

If you still have issues after testing the Sim card in another device, please reach our colleagues on chat for further investigations : https://fizz.ca/en/support and here you can find more details to help you in the troubleshooting steps : https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator