Plan Change Request
On October 22nd I changed my plan to 30GB of data for $39.69 as seen in the first screenshot, but when it came into effect the next billing cycle (on the 22nd) it changed to 8GB for the same price.
Is this an error, and will it be adjusted? Has this happened to anybody else?
Best Answer
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Hi @IsaFF
If you changed your mobile plan to the 30GB one and then received an email confirming the change, you should have no problems
If you still have problems because that's not what you got in the billing cycle, then there really is a problem
Here is a tip that you can do on your side to see if the change to the account matches the plan modification that you requested: consult the service agreement which can be found by following the following path:
Log in to your Fizz account -> Click on My plans -> Manage my plan -> And then click on Services agreement
At least, you can contact Fizz so that they can also carry out checks on their side
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Answers
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Hi @IsaFF
What you posted it is the confirmation email? If this is the case contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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We are all users here, you need to contact customer support.
@Whizz can you please take a look?
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