Do not use

Ethan
Ethan Posts: 2 ✭
edited November 23 in Break Room
This internet connection is great if you need it to watch youtube, browse the internet or stream movies. The second you need it for anything more than that, you will realize how terrible of a connection this is. Even with the “900mbps” (nowhere’s near 900), it barely loads games or work meetings. The service cuts out minimum 3 times per week and generally doesnt work well. If you need a good connection, stay far away from fizz because it is god awful.

Comments

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Ethan,
    I am sorry to hear about the situation with the home internet connection.
    I have verified your plan and I noticed that you have a 400Mbps connection.
    Upon verifying the status of your modem using our tools, I was able to notice that for the past weeks, it seems like the modem is receiving most of the time signals under the right parameters, with a very low amount of variations.
    If you have issues with the connection in games or work meetings I recommend that you be connected with the Ethernet cable directly to your device.
    Since the Wi-Fi speed is divided between all of your devices the speed will be distributed between all of them and that can cause you weaker connection while gaming or in video call meetings or even complete cutoffs.
    Here is an FAQ with more details about this https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
    If the issue persists you can reach us at https://fizz.ca/en/support
    Thank you for your understanding, have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

Categories