My account has been suspended due to lack of activity

JimXXX

Want to reactivate my account? my phpne is changed and I have thrown out the sime card withthe old cellulaire in august

Whizz

Hello @JimXXX

Following my verification, your account is active, so please try to log in using this email and the password that you chose; if you have issues accessing it, try to reset the password.⚡️

Regarding the Sim card, you have the option to order a new one online by accessing My plans → Add a mobile plan, then follow the on-screen instructions, or you can get one from one of our partner stores:

https://fizz.ca/en/participating-stores/sim-card

Here are also more details regarding ordering a Sim :

https://fizz.ca/en/faq/how-do-i-order-sim-card

Feel free to contact us directly if you have other questions!😀

Have a lovely day!✨

-Ingrid, Community Moderator

Mark123_2024

https://forum.fizz.ca/en/discussion/2656393/my-account-has-been-suspended-due-to-lack-of-activity

You need to contact the support team.

elena code xzi4t

Hi @JimXXX

What account are you talking about? The account is not blocked if you confirm the email

You should give us a bit more information

If you are talking about a plan, you need to buy a new SIM and ask to swap the plan to your account

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

wenhan

open a new account and use a referral code

FizzyFizz JQMPM

I think only support team can reactivate your account