Is internet down in my region - H1L 1P7?

Marcelo S. #23044
Marcelo S. #23044 Posts: 3 ✭✭
edited November 14 in Internet

It stopped working around 18hrs.
I already restarted the modem.

Best Answer

  • Whizz
    Whizz Posts: 23,465 admin
    Answer ✓

    Hello @Marcelo S. #23044

    Could you please proceed with a factory reset then test out the services again?

    This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using a small, sharp object, such as a pin or paperclip, press and hold the reset button for 10 seconds, until all of the LEDs on the modem turn off.

    It's important to keep in mind that resetting the modem to its factory settings will erase any modifications that have been made to your Wi-Fi modem settings thus far. As a result, you may need to reconfigure your devices' Wi-Fi settings, including the network name and password.
    Here are more details regarding internet issues https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists, please contact us directly: https://fizz.ca/en/support

    Have a great night!🌛

    -Ingrid, Community Moderator ⚡️

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