No network connection in building

KathyKL
KathyKL Posts: 18 ✭✭
edited November 10 in Welcome and join

I don't get any network connection within my apartment building in North york as well as in office downtown. no calls coming in. how to get this sorted ? will Fizz install more towers?

anyone else got this sorted?

Answers

  • wenhan
    wenhan Posts: 1,294 ✭✭

    how old is your phone? on an iphone 7 i can only get fizz ext in my building in north york but when i switched to iphone 16, i can connect to fizz fine. part of it is the phones antenna. keep your network selection on automatic and it should switch to fizz ext when you get poor signal with fizz.

  • Whizz
    Whizz Posts: 23,462 admin

    Hello KathyKL,


    Sorry to hear about the issue.

    I verified your Fizz account and it looks like you have a device that`s not fully compatible with our network, so that would explain why you are having issues with the services.

    Please try to test the Sim card in another device, that`s compatible with our network as shown here : https://fizz.ca/en/faq/compatible-devices and check if you encounter the same issue.

    If you do, reach our customer service on chat : https://fizz.ca/en/support for further investigations.

    Thank you for your understanding.
    Have a good one,
    Raul, Fizz Team

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